EA Sports responds to a customer discovered game glitch with brilliant marketing.

One Response to “EA Sports responds to a customer discovered game glitch with brilliant marketing.”

  1. Leslieon 26 Aug 2008 at 1:22 pm

    This is reputation management at its best. In the online world, where anyone can create content, post it and share it, this is a glowing example of how brands can respond. It doesn’t hurt that EA Sports has access to Tiger Woods to help in their response, but even just the concept is pure genius. By using the same communication vehicle (YouTube) and cleverly contridicting the negative publicity EA Sports can reach all those who have seen the original video announing the “flaw.” This will essentially turn them into evangelists, who can push out EA’s message.

    Well played!

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